Retail Team Lead: Elevate Customer Experience

T-Mobile; Poteau (OK); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

401(k)

Employee stock grant

Paid time off

Stock purchase plan

Medical, dental and vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. seeks an experienced leader to guide store teams in delivering customer-focused service and strong sales results. You will coach, train, and manage daily operations to uphold brand standards and drive performance.

The role emphasizes team development, product knowledge, effective coaching, and operational excellence to contribute to store profitability and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong leadership and coaching abilities.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks an experienced leader to guide store teams in delivering customer-focused service and strong sales results. You will coach, train, and manage daily operations to uphold brand standards and drive performance.

The role emphasizes team development, product knowledge, effective coaching, and operational excellence to contribute to store profitability and customer satisfaction.