Retail Team Leader: Elevate Sales & Customer Experience

T-Mobile; Kearney (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

T-Mobile in the United States is seeking a Store Team Lead to guide the retail team in delivering customer-focused service and sales results. You will coach staff, ensure product knowledge, and uphold store standards while driving performance.

The role emphasizes coaching, operational management, and maintaining a welcoming store environment to support overall store profitability and customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• 1 year customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a Store Team Lead to guide the retail team in delivering customer-focused service and sales results. You will coach staff, ensure product knowledge, and uphold store standards while driving performance.

The role emphasizes coaching, operational management, and maintaining a welcoming store environment to support overall store profitability and customer satisfaction.