Retail Team Leader & Sales Coach

T-Mobile; Excelsior Springs (MO); On-site; USD 43,200 - 100,900; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grants

Stock purchase plan

Parental leave

Transit benefits

Job summary

T-Mobile USA, Inc. seeks store leadership to guide the retail team in delivering customer-focused service and achieving sales outcomes. You will coach, train, and manage operations to maintain standards and drive performance, influencing customer experience and store success.

The role emphasizes leadership, product knowledge, and adherence to retail procedures, with incentives and a comprehensive benefits package across full- and part-time roles.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong coaching, communication, and leadership abilities.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.
• Manage store operations including merchandising and plan-o-gram compliance.
• Monitor expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and coordinate team efforts for service quality.
• Stay current on products, services, and leadership practices as a team resource.

Skills

Coaching

Leadership

Customer Service

Sales

Team Coaching

Change Agility

Communication

Product Knowledge

Sales Performance Coaching

Talent Development

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks store leadership to guide the retail team in delivering customer-focused service and achieving sales outcomes. You will coach, train, and manage operations to maintain standards and drive performance, influencing customer experience and store success.

The role emphasizes leadership, product knowledge, and adherence to retail procedures, with incentives and a comprehensive benefits package across full- and part-time roles.