Retail Team Coach & Guest Experience Leader

Rally House; Tredyffrin Township (Chester County); On-site; USD 24,000 - 35,000; Full time

Job summary

Rally House in Chester County, PA, is seeking an Assistant Coach to support the Head Coach and oversee daily store operations, training, and guest experiences. This role requires energy, a customer-first mindset, and the ability to adapt to changing priorities.

You will lead team development, coach performance, and ensure compliance with standards while driving sales, merchandising, and events, including holidays and local sports games.

Qualifications

• 3+ years of retail experience.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.
• Availability to work 40 hours per week including days, nights, weekends.
• Able to stand, lift up to 50 pounds, and perform physical duties.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Drive visual merchandising and seasonal transitions.
• Own service execution and customer experience standards.
• Analyze store performance and drive results.

Skills

Leadership

Coaching

Customer service

Communication

Team development

Problem solving

Store operations

Education

Associates or Bachelor's degree preferred

Job description

Rally House in Chester County, PA, is seeking an Assistant Coach to support the Head Coach and oversee daily store operations, training, and guest experiences. This role requires energy, a customer-first mindset, and the ability to adapt to changing priorities.

You will lead team development, coach performance, and ensure compliance with standards while driving sales, merchandising, and events, including holidays and local sports games.