Guest Experience & Store Performance Coach

Rally House; Tempe (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Rally House is seeking an Assistant Coach who supports the Head Coach to drive store performance. This role focuses on training, coaching, and maintaining a guest-focused environment while adapting to changing priorities and upholding standards.

The Assistant Coach will help recruit and onboard talent, lead development plans, and ensure safety, cash handling, and policy compliance. A dynamic, energetic team player who loves sports is ideal.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.

Skills

Leadership

Coaching

Retail operations

Customer service

Communication

Problem solving

Education

Associates or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach who supports the Head Coach to drive store performance. This role focuses on training, coaching, and maintaining a guest-focused environment while adapting to changing priorities and upholding standards.

The Assistant Coach will help recruit and onboard talent, lead development plans, and ensure safety, cash handling, and policy compliance. A dynamic, energetic team player who loves sports is ideal.