Assistant Store Coach: Lead Team & Guest Experience

Rally House; Springfield Township (Delaware County); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Head Coach by ensuring standards are consistently executed, guiding training, and maintaining a guest-focused environment. You will drive store results, coach the team, and adapt to changing priorities with energy and pride for the brand.

You will oversee day-to-day operations, merchandising, and service quality, acting as a leader-on-duty when needed and supporting safety and policy adherence to deliver exceptional fan experiences.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach to support the Head Coach by ensuring standards are consistently executed, guiding training, and maintaining a guest-focused environment. You will drive store results, coach the team, and adapt to changing priorities with energy and pride for the brand.

You will oversee day-to-day operations, merchandising, and service quality, acting as a leader-on-duty when needed and supporting safety and policy adherence to deliver exceptional fan experiences.