Assistant Store Coach: Team Leader & Guest Champion

Rally House; Ardmore (PA); On-site; USD 25,000 - 34,000; Full time

Job summary

Rally House in Ardmore, PA is seeking an Assistant Coach to act as the Assistant Store Manager, driving day-to-day operations and coaching the team to deliver exceptional guest experiences. The role supports the Head Coach by ensuring standards are executed and by helping develop the staff in a fast-paced retail environment.

The ideal candidate brings 3+ years of retail experience with at least 1 year in supervision and a passion for sports retail.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Support payroll planning and labor optimization.
• Drive daily, weekly, and monthly performance goals.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates

Bachelor’s degree

Job description

Rally House in Ardmore, PA is seeking an Assistant Coach to act as the Assistant Store Manager, driving day-to-day operations and coaching the team to deliver exceptional guest experiences. The role supports the Head Coach by ensuring standards are executed and by helping develop the staff in a fast-paced retail environment.

The ideal candidate brings 3+ years of retail experience with at least 1 year in supervision and a passion for sports retail.