Sports Retail Coach & Team Development Lead

Rally House; Hershey (PA); On-site; USD 48,712,000 - 70,632,000; Full time

Job summary

Rally House in Hershey, PA is seeking an Assistant Coach/Store Manager to support store performance by ensuring standards are met and by developing the team. The role manages day-to-day operations, training, coaching, and guest experiences, while partnering with the Head Coach to drive results.

The position requires 3+ years in retail and at least 1 year in a supervisory role, with availability for day, night, weekend, and holiday shifts.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor's degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.
• Physical requirements: stand/walk for extended periods, lift up to 50 pounds, bend/reach/climb ladders.

Responsibilities

• People Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Operations: own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach's absence.
• Merchandising: lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Service: own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Results: support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Adaptability

Problem-solving

Leadership

Communication

Retail passion

Education

Associate or Bachelor's degree

Job description

Rally House in Hershey, PA is seeking an Assistant Coach/Store Manager to support store performance by ensuring standards are met and by developing the team. The role manages day-to-day operations, training, coaching, and guest experiences, while partnering with the Head Coach to drive results.

The position requires 3+ years in retail and at least 1 year in a supervisory role, with availability for day, night, weekend, and holiday shifts.