Retail Support Specialist: Customer Care & Tech Help

DSI; Strongsville (OH); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive salary

Comprehensive training programs

401(k) with employer matching

Paid vacation and sick days

50% AT&T wireless discount

Job summary

A leading business solutions provider in Ohio is seeking a Retail Support Specialist to deliver hands-on customer support in busy retail environments. This role requires strong communication skills and the ability to handle escalated situations. Candidates must be comfortable multitasking and working flexible hours, including evenings and weekends. We offer competitive pay at $26 per hour along with comprehensive benefits from day one, opportunities for career growth, and a supportive team environment.

Qualifications

• Ability to handle high-stress situations with professionalism.
• Experience in wireless communications or retail customer service preferred.

Responsibilities

• Provide professional support to AT&T customers inside retail locations.
• Act as the subject-matter expert for retail employees.
• Maintain inventory accuracy for display devices.

Skills

Customer service skills

Strong communication skills

Detail-oriented

Multitasking

Problem-solving abilities

Job description

A leading business solutions provider in Ohio is seeking a Retail Support Specialist to deliver hands-on customer support in busy retail environments. This role requires strong communication skills and the ability to handle escalated situations. Candidates must be comfortable multitasking and working flexible hours, including evenings and weekends. We offer competitive pay at $26 per hour along with comprehensive benefits from day one, opportunities for career growth, and a supportive team environment.