Retail Support Specialist: Customer Care & Tech Help

DSI; Lake in the Hills (IL); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401(k) Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

A sales enablement company is seeking a Retail Support Specialist to provide frontline support to customers in retail environments. This role involves resolving customer inquiries, troubleshooting devices, and assisting retail partners while maintaining professionalism in a high-volume setting. Competitive starting pay of $26 per hour and opportunities for growth are offered. A flexible schedule, including evenings and weekends, is required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing, account updates, and service concerns.
• Operate effectively in high-volume retail environments.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Job description

A sales enablement company is seeking a Retail Support Specialist to provide frontline support to customers in retail environments. This role involves resolving customer inquiries, troubleshooting devices, and assisting retail partners while maintaining professionalism in a high-volume setting. Competitive starting pay of $26 per hour and opportunities for growth are offered. A flexible schedule, including evenings and weekends, is required.