Retail Support Specialist: Customer Care & Tech Help

DSI; Rancho Cucamonga (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Plan with employer matching

Paid vacation and personal days

50% AT&T wireless discount

Paid training

Opportunities for career growth

Job summary

A leading provider of business solutions is seeking a Retail Support Specialist to deliver front-line support to AT&T customers in retail locations. The ideal candidate will have strong communication and customer service skills, able to handle high-stress situations professionally. This role offers competitive pay at $26 per hour, comprehensive training, and a positive team environment with opportunities for career growth. Join us to make a significant impact in customer service and sales!

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional support to AT&T customers inside retail locations.
• Resolve inquiries related to billing, account updates, and device support.
• Act as the AT&T expert for retail employees and partners.
• Meet or exceed performance metrics, including customer satisfaction scores.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Job description

A leading provider of business solutions is seeking a Retail Support Specialist to deliver front-line support to AT&T customers in retail locations. The ideal candidate will have strong communication and customer service skills, able to handle high-stress situations professionally. This role offers competitive pay at $26 per hour, comprehensive training, and a positive team environment with opportunities for career growth. Join us to make a significant impact in customer service and sales!