Retail Support Specialist: Customer Care & Tech Help

DSI; Alhambra (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training and development programs

401(k) Plan with employer matching

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading retail support provider is seeking a Retail Support Specialist to enhance customer satisfaction for AT&T in high-traffic retail locations. Candidates should possess strong customer service skills, thrive in busy environments, and manage escalated situations with professionalism. Offering flexible hours, competitive pay at $26/hour, comprehensive benefits from day one, and opportunities for career advancement, this role offers a rewarding opportunity to make a significant impact on the customer experience.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional support to customers inside retail locations.
• Troubleshoot wireless devices and network issues.
• Engage with store leadership to address customer concerns.

Skills

Customer service

Communication

Multitasking

Problem-solving

Job description

A leading retail support provider is seeking a Retail Support Specialist to enhance customer satisfaction for AT&T in high-traffic retail locations. Candidates should possess strong customer service skills, thrive in busy environments, and manage escalated situations with professionalism. Offering flexible hours, competitive pay at $26/hour, comprehensive benefits from day one, and opportunities for career advancement, this role offers a rewarding opportunity to make a significant impact on the customer experience.