Retail Support Specialist - Customer Care in Fast-Paced Stores

DSI Systems, Inc.; San Bernardino (CA); Sur place; USD 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid time off

Profit sharing

AT&T discount

Résumé du poste

DSI Systems, Inc. seeks a Retail Support Specialist to provide hands-on customer and partner support for AT&T in national retail locations. You will handle billing, account, device, and service inquiries with calm, clear communication.

The role requires standing on the sales floor up to 8 hours, flexible scheduling including evenings and weekends, and collaboration with cross-functional teams to ensure a best-in-class experience. Training is provided, with opportunities for growth.

Qualifications

• Strong customer service and communication abilities.
• Ability to handle high-stress or escalated situations professionally.
• Proficient multitasking across complex systems.
• Detail-oriented with solid problem-solving skills.
• Willingness to work flexible hours as needed.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments with focus and service quality.
• Serve as the primary AT&T representative for retail partners and escalations.

Connaissances

Customer service

Communication

Multitasking

Problem solving

Detail oriented

Stress management

Flexibility

Description du poste

DSI Systems, Inc. seeks a Retail Support Specialist to provide hands-on customer and partner support for AT&T in national retail locations. You will handle billing, account, device, and service inquiries with calm, clear communication.

The role requires standing on the sales floor up to 8 hours, flexible scheduling including evenings and weekends, and collaboration with cross-functional teams to ensure a best-in-class experience. Training is provided, with opportunities for growth.