Retail Support Specialist — Fast-Paced Tech & Customer Care

DSI Systems, Inc.; Madison Heights (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Career growth opportunities

Medical/Dental/Vision/Life insurance

401k with employer matching

Paid vacation and sick days

Profit sharing

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to provide frontline support for AT&T customers in national retail environments. You will resolve account, billing, device, and service concerns while maintaining professionalism in a fast‑paced setting.

The role requires strong communication, calm problem solving, and the ability to work up to 8 hours on the sales floor. Attractive pay and benefits accompany opportunities for growth within a collaborative team.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
• Serve as the primary AT&T representative for these partners, leading in‑store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexible scheduling

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to provide frontline support for AT&T customers in national retail environments. You will resolve account, billing, device, and service concerns while maintaining professionalism in a fast‑paced setting.

The role requires strong communication, calm problem solving, and the ability to work up to 8 hours on the sales floor. Attractive pay and benefits accompany opportunities for growth within a collaborative team.