Retail Support Specialist - Customer Care & Tech Help

DSI; Billings (MT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life ins.

401k with employer matching

Paid vacation, personal/sick days, and

Employee Profit Sharing Program

AT&T wireless discount (50%)

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retailers. You will help resolve account, billing, device, and service concerns with calm, clear communication.

Join a fast-paced team that values accuracy, privacy, and customer satisfaction. The role requires flexibility to work evenings, weekends, and holidays, with hands-on problem solving on the sales floor.

Qualifications

• Excellent customer service and communication abilities.
• Ability to handle high-stress or escalated situations professionally.
• Proficient multitasking across complex systems.
• Detail-oriented with strong problem-solving abilities.
• Willing to work evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and engage store leadership.
• Document interactions thoroughly and adhere to privacy standards.

Skills

Customer service

Communication

Stress management

Multitasking

Detail-oriented

Adaptability

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retailers. You will help resolve account, billing, device, and service concerns with calm, clear communication.

Join a fast-paced team that values accuracy, privacy, and customer satisfaction. The role requires flexibility to work evenings, weekends, and holidays, with hands-on problem solving on the sales floor.