Retail Support Specialist — Fast-Paced Tech & Customer Care

DSI Systems, Inc.; San Francisco (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training program

401k plan

Paid vacation

Profit sharing

AT&T discount

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations.

You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns, while maintaining professionalism in a fast-paced setting. The role requires strong communication skills, resilience, and the ability to troubleshoot devices and services within a busy retail environment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.

Skills

Customer service

Communication

High-stress handling

Multitasking

Detail-oriented

Flexible hours

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations.

You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns, while maintaining professionalism in a fast-paced setting. The role requires strong communication skills, resilience, and the ability to troubleshoot devices and services within a busy retail environment.