Retail Support Specialist: Customer Care & Tech Help

DSI; Colchester (VT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Plan

Paid Vacation

Profit Sharing

AT&T Discount

Paid Training

Advancement Opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline service to AT&T customers in national retail settings. You will handle billing, account updates, device support, and service inquiries while maintaining high-quality customer care in a fast-paced environment.

Join a team that values clear communication, reliability, and a calm, professional approach under pressure. The role involves standing for long periods, working flexible hours, including evenings and weekends, and collaborating

Qualifications

• Excellent customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient multitasking in complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak times.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.

Skills

Customer service

Communication

Multitasking

Problem solving

Stress management

Job description

DSI is seeking a Retail Support Specialist to deliver frontline service to AT&T customers in national retail settings. You will handle billing, account updates, device support, and service inquiries while maintaining high-quality customer care in a fast-paced environment.

Join a team that values clear communication, reliability, and a calm, professional approach under pressure. The role involves standing for long periods, working flexible hours, including evenings and weekends, and collaborating