Retail Support Specialist: Tech-Savvy Customer Care in Store

DSI Systems, Inc.; Colchester (VT); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Training program

Team environment

Career growth

Insurance on first day

401k with match

Paid vacation/sick days

Profit sharing

AT&T discount

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device assistance, and service concerns with professionalism and empathy on a fast-paced sales floor.

The role requires strong communication, resilience, and the ability to remain calm under pressure while navigating multiple systems. Flexible schedules including evenings, weekends, and holidays are required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining quality during peak traffic.
• Document interactions accurately and adhere to privacy standards.
• Collaborate with cross-functional teams to improve processes and customer experience.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Work flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device assistance, and service concerns with professionalism and empathy on a fast-paced sales floor.

The role requires strong communication, resilience, and the ability to remain calm under pressure while navigating multiple systems. Flexible schedules including evenings, weekends, and holidays are required.