Retail Support Specialist: Fast-Paced Customer Care & Growth

DSI; Commerce (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training and development

Supportive team environment

Career growth opportunities

AT&T discount

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns, maintaining accuracy and professionalism in a dynamic store setting.

The role requires strong communication, emotional resilience, and comfort with technology. You will work on a team that values service quality, training, and opportunities for growth within a busy

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Collaborate with cross-functional teams to ensure a best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns, maintaining accuracy and professionalism in a dynamic store setting.

The role requires strong communication, emotional resilience, and comfort with technology. You will work on a team that values service quality, training, and opportunities for growth within a busy