Retail Support Pro: Fast-Paced Tech & Customer Care

DSI; Ukiah (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Career growth opportunities

Team environment

Employee discounts

Job summary

DSI is seeking a motivated Retail Support Specialist to provide frontline assistance to AT&T customers in busy national retail settings. You will help with billing, account updates, device support, and service questions while delivering friendly, professional service.

This role requires excellent communication, resilience, and the ability to stay calm in fast-paced environments. Flexible scheduling, paid training, and opportunities for advancement are offered.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress situations with professionalism.
• Proficient at multitasking and navigating complex systems.
• Detail-oriented with good problem-solving abilities.
• Flexibility to work evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, accounts, plans, devices and services.
• Troubleshoot wireless devices and network issues; assist with service concerns.
• Maintain high-quality, accurate documentation of interactions and outcomes.

Skills

Customer service

Communication

Calm under pressure

Multitasking

Attention to detail

Flexible hours

Job description

DSI is seeking a motivated Retail Support Specialist to provide frontline assistance to AT&T customers in busy national retail settings. You will help with billing, account updates, device support, and service questions while delivering friendly, professional service.

This role requires excellent communication, resilience, and the ability to stay calm in fast-paced environments. Flexible scheduling, paid training, and opportunities for advancement are offered.