Retail Support Specialist — Fast-Paced Customer Care

DSI; Gig Harbor (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Career growth

Team environment

Job summary

DSI is seeking a proactive Retail Support Specialist to deliver frontline assistance to AT&T customers in national retail environments. You will resolve account, billing, device, and service questions while maintaining professionalism in fast-paced settings.

Ideal candidates bring strong communication skills, resilience under pressure, and comfort navigating multiple systems. Flexible scheduling including evenings, weekends, and holidays is required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.

Skills

Customer service

Communication

Multitasking

Detail oriented

Flexibility

Job description

DSI is seeking a proactive Retail Support Specialist to deliver frontline assistance to AT&T customers in national retail environments. You will resolve account, billing, device, and service questions while maintaining professionalism in fast-paced settings.

Ideal candidates bring strong communication skills, resilience under pressure, and comfort navigating multiple systems. Flexible scheduling including evenings, weekends, and holidays is required.