Retail Support Specialist: Customer Care & Tech Troubleshooter

DSI; Fremont (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training program

Team environment

Career growth

Health benefits

401k match

Paid time off

Profit sharing

AT&T discount

Paid training

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing inquiries, device issues, and service concerns, while maintaining high standards of customer service in a fast-paced store setting.

Ideal candidates communicate clearly, stay calm under pressure, and multitask across multiple systems. A flexible schedule including evenings, weekends, and holidays is often required to meet store needs.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Operate effectively in high-volume retail environments while maintaining service quality.
• Collaborate with cross-functional teams to address customer concerns.

Skills

Customer service

Communication skills

Stress management

Multitasking

Problem solving

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing inquiries, device issues, and service concerns, while maintaining high standards of customer service in a fast-paced store setting.

Ideal candidates communicate clearly, stay calm under pressure, and multitask across multiple systems. A flexible schedule including evenings, weekends, and holidays is often required to meet store needs.