Retail Support Specialist: Customer Care & Tech Help

DSI Systems, Inc.; Las Vegas (NV); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Career advancement

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Paid time off

Profit sharing

AT&T discount

Paid training

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will handle billing, account updates, device support, and service issues while maintaining high service quality in a fast-paced environment.

This role requires strong communication, calm problem-solving, and comfort with technology. You will collaborate with cross-functional teams and adapt to flexible schedules, including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.

Skills

Customer service

Communication skills

Stress management

Multitasking

Detail-oriented

Flexible hours

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will handle billing, account updates, device support, and service issues while maintaining high service quality in a fast-paced environment.

This role requires strong communication, calm problem-solving, and comfort with technology. You will collaborate with cross-functional teams and adapt to flexible schedules, including evenings and weekends.