Retail Support Specialist: Customer Care Tech

DSI Systems; Cypress (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Employee profit sharing

AT&T discount

Paid time off

Job summary

DSI Systems seeks a Retail Support Specialist to deliver frontline support for AT&T customers inside national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in a fast-paced setting.

Ideal candidates bring strong communication skills, resilience, and comfort with technology. The role requires standing, frequent interaction, and flexible schedules.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly support to AT&T customers in national retail locations.
• Resolve billing, account updates, plan changes, device and service concerns.
• Troubleshoot wireless devices and network issues.
• Maintain high standards in high-volume retail environments.
• Collaborate with cross-functional teams and escalate when needed.

Skills

Customer service

Communication

Multitasking

Problem solving

Schedule flexibility

Job description

DSI Systems seeks a Retail Support Specialist to deliver frontline support for AT&T customers inside national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in a fast-paced setting.

Ideal candidates bring strong communication skills, resilience, and comfort with technology. The role requires standing, frequent interaction, and flexible schedules.