Retail Supervisor: Lead Teams, Elevate Service, DailyPay & 40% Discount

lbrands; Manchester (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access to earned wages

401k with company match and Associate?

Employee Assistance Program (EAP)

Paid time off and parental leave

Education benefits (Guild tuition)

Scholarship opportunities

Performance-based sales bonus program

Care.com subscription

Job summary

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth across the store. This role emphasizes leadership, coaching, and store operations.

You will lead the sales team, ensure execution of plans, and maintain high standards of service and product knowledge while upholding safety and company policies.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as Manager on Duty when scheduled to address customer experience, vendor relationship, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Adhere to safety standards and expectations, maintain values and procedures.

Skills

Sales experience

Supervisory experience

Customer focus

Communication skills

Coaching

Education

High school diploma, GED certificate, or Relevant Work Experience

Job description

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth across the store. This role emphasizes leadership, coaching, and store operations.

You will lead the sales team, ensure execution of plans, and maintain high standards of service and product knowledge while upholding safety and company policies.