Retail Supervisor | Lead Teams, DailyPay & 40% Discount

Bath & Body Works; Wellington (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

401k with company match

Paid time off

Parental leave

Employee Assistance Program (EAP)

Job summary

Bath & Body Works is seeking a Supervisory leader to partner with the Store Manager, developing associates, delivering consistent customer experiences, and driving growth. Store leaders are frontline, brand ambassadors who connect with customers to foster engagement and results.

The role emphasizes coaching, team development, and hands-on supervision to uphold brand standards while ensuring safe, efficient store operations and exceptional customer service.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Partner with Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors rooted in values and product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demos, and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require physical activity, including standing, walking, reaching, and lifting.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Maintain safe, clean, engaging experience by adhering to safety standards and policies.

Skills

Team leadership

Coaching

Customer experience

Sales results

Communication

De-escalation

Availability

Education

High school diploma / GED

Job description

Bath & Body Works is seeking a Supervisory leader to partner with the Store Manager, developing associates, delivering consistent customer experiences, and driving growth. Store leaders are frontline, brand ambassadors who connect with customers to foster engagement and results.

The role emphasizes coaching, team development, and hands-on supervision to uphold brand standards while ensuring safe, efficient store operations and exceptional customer service.