Retail Supervisor: Lead Teams & Elevate Customer Experiences

Bath & Body Works; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

40% Discount

DailyPay

401k with company match

Associate Stock Purchase program

Job summary

Bath & Body Works is hiring a Supervisor to partner with the Store Manager to develop associates and deliver exceptional customer experiences across our Bath & Body Works stores. You will lead talent development, oversee daily operations, and drive sales while upholding brand standards.

Join a team that values growth, recognition, and a strong customer-first mindset, with opportunities to mentor others and thrive in a dynamic retail environment.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Sales leadership

Customer experience

Retail supervision

Communication

Education

High school diploma, GED certificate, or Relevant Work Experience

Job description

Bath & Body Works is hiring a Supervisor to partner with the Store Manager to develop associates and deliver exceptional customer experiences across our Bath & Body Works stores. You will lead talent development, oversee daily operations, and drive sales while upholding brand standards.

Join a team that values growth, recognition, and a strong customer-first mindset, with opportunities to mentor others and thrive in a dynamic retail environment.