Retail Supervisor – Lead Team, Omnichannel & Service

Tapestry, Inc.; New Orleans (LA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Kate Spade New York, part of the Tapestry family, seeks a Supervisor to lead a high-energy store team and deliver exceptional service while driving sales and KPI targets. You will coach staff, recruit and develop talent, and ensure operational excellence on the floor.

You will model kate spade service behaviors, build strong client relationships, and manage stock, cash handling, and omnichannel initiatives to grow loyalty and repeat business.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement and awareness of trends.

Skills

Leadership

Customer service

Communication

Multi-tasking

English proficiency

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York, part of the Tapestry family, seeks a Supervisor to lead a high-energy store team and deliver exceptional service while driving sales and KPI targets. You will coach staff, recruit and develop talent, and ensure operational excellence on the floor.

You will model kate spade service behaviors, build strong client relationships, and manage stock, cash handling, and omnichannel initiatives to grow loyalty and repeat business.