Luxury Retail Supervisor – Lead Service & Omni-Channel Sales

Tapestry, Inc.; Sweetwater (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. The role drives store productivity and profitability through coaching, goal setting, client development, and adherence to Kate Spade standards.

The Supervisor leads by example on service, selling behaviors, and operational excellence while fostering an inclusive culture. Responsibilities include achieving KPIs, managing openings/closings, and advancing omni-channel

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Strong written and verbal communication skills; detail-oriented and able to multi-task.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.
• Experience with omni-channel and live-stream shopping is a plus.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and service standards to drive repeat business and VIP retention.
• Lead recruitment, onboarding, and ongoing development of team members.
• Perform and supervise opening/closing procedures including cash handling and POS operations.
• Drive omni-channel and virtual selling initiatives and promote social media engagement.
• Provide feedback to leadership on performance and development needs.

Skills

Communication skills

Detail-oriented

Multitasking

English proficiency

Social media literacy

Omni-channel tools

MS Office

Tools

Microsoft Office

Clienteling systems

Omni-channel tools

Job description

Kate Spade New York is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. The role drives store productivity and profitability through coaching, goal setting, client development, and adherence to Kate Spade standards.

The Supervisor leads by example on service, selling behaviors, and operational excellence while fostering an inclusive culture. Responsibilities include achieving KPIs, managing openings/closings, and advancing omni-channel