Luxury Retail Supervisor & Team Leader

Tapestry, Inc.; Miami (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition ass​i

Job summary

Kate Spade New York is seeking a Supervisor to support store leadership by driving a customer-first, high-energy sales floor. You will coach the team, manage floor operations, and lead by example to elevate service and selling behaviors in a luxury retail environment.

In this role you will drive KPIs, build client relationships, support recruitment and onboarding, and ensure operational excellence with cash handling, inventory, and omni-channel initiatives.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented and customer-focused.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook; social media literacy and omni-channel familiarity.

Responsibilities

• Drive personal sales while leading the team to achieve targets.
• Coach and develop team; support recruitment and onboarding.
• Ensure operational excellence including cash handling, POS, and inventory management.
• Lead omni-channel and virtual selling initiatives and clienteling activities.

Skills

Communication skills

Team leadership

Multitasking

English proficiency

Education

Combination of education and experience

Tools

Microsoft Excel

PowerPoint

Outlook

Word

Clienteling systems

Job description

Kate Spade New York is seeking a Supervisor to support store leadership by driving a customer-first, high-energy sales floor. You will coach the team, manage floor operations, and lead by example to elevate service and selling behaviors in a luxury retail environment.

In this role you will drive KPIs, build client relationships, support recruitment and onboarding, and ensure operational excellence with cash handling, inventory, and omni-channel initiatives.