Luxury Retail Supervisor I — Lead Service & Sales

Tapestry, Inc.; San Diego (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to lead a high-energy, customer-first sales floor. You will drive store productivity, coach a team, and ensure service excellence while upholding brand standards across in-store and omni-channel channels.

Responsibilities include coaching, recruitment support, and maintaining inventory integrity with strong focus on customer relationships and data-driven selling strategies.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize effectively.
• Comfort with omni-channel/virtual selling tools and clienteling systems.

Responsibilities

• Drive personal sales and lead team to achieve KPI targets; analyze metrics for improvements.
• Build client relationships and ensure exceptional in-store and after-sales experiences; drive VIP retention.
• Coach team on goals and performance; support recruitment, onboarding and training.
• Perform opening/closing procedures: cash handling, deposits, and POS operations; secure the facility.
• Drive omni-channel initiatives, including live-stream selling and social media engagement.

Skills

Retail leadership

Customer service

Communication skills

Excel/Office

Omni-channel

Social media

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Outlook

Job description

Kate Spade New York is seeking a Supervisor to lead a high-energy, customer-first sales floor. You will drive store productivity, coach a team, and ensure service excellence while upholding brand standards across in-store and omni-channel channels.

Responsibilities include coaching, recruitment support, and maintaining inventory integrity with strong focus on customer relationships and data-driven selling strategies.