Retail Supervisor: Lead & Elevate Customer Experience

Vans; New York (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

The North Face, a VF Corporation brand, is seeking a Supervisor to support the store leadership team and drive exceptional customer experience. You will coach associates, oversee daily operations, and ensure merchandising standards while promoting an inclusive, high-performance culture.

The role requires 1+ years of retail leadership experience, a high school diploma, and a passion for delivering outstanding service in a fast-paced environment. Compensation ranges from $21.50 to $30.00 per hour.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.
• Strong communication and ability to coach diverse teams.

Responsibilities

• Deliver personalized customer engagement and exceed sales goals.
• Lead by example and coach associates to achieve productivity.
• Supervise daily store operations including opening/closing.
• Maintain visual merchandising and stock flow to floor.
• Assist in training and onboarding new team members.
• Support inventory integrity and loss prevention.
• Foster an inclusive, positive store culture.

Skills

Customer engagement

Coaching

Leadership

Retail operations

Education

High School Diploma

Tools

Retail software tools

Job description

The North Face, a VF Corporation brand, is seeking a Supervisor to support the store leadership team and drive exceptional customer experience. You will coach associates, oversee daily operations, and ensure merchandising standards while promoting an inclusive, high-performance culture.

The role requires 1+ years of retail leadership experience, a high school diploma, and a passion for delivering outstanding service in a fast-paced environment. Compensation ranges from $21.50 to $30.00 per hour.