Retail Supervisor - Lead Teams & Elevate Customer Experience

Vans; Troy (MI); On-site; USD 26,000 - 34,000; Part time

Job summary

The North Face is seeking a part-time Supervisor to lead store teams and drive a best-in-class customer experience. You will coach associates, manage daily store operations, and collaborate with leadership to achieve sales goals.

This role supports merchandising, stockroom processes, and community engagement while upholding safety standards and brand directives. Strong communication and adaptability are essential.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Support the store’s leadership team and drive exceptional customer experiences.
• Lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.
• Monitor progress toward sales goals and KPIs, helping the team achieve targets.
• Model selling behaviors and foster a consumer-centric mindset in interactions with customers.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support inventory flow, stockroom organization, and loss prevention practices.
• Assist in training and onboarding new team members and provide ongoing feedback.

Skills

Coaching

Team leadership

Communication

Customer service

Retail operations

Tools

Word processing

Spreadsheets

Retail software

Job description

The North Face is seeking a part-time Supervisor to lead store teams and drive a best-in-class customer experience. You will coach associates, manage daily store operations, and collaborate with leadership to achieve sales goals.

This role supports merchandising, stockroom processes, and community engagement while upholding safety standards and brand directives. Strong communication and adaptability are essential.