Retail Supervisor: Customer Experience Leader

Alliance Consumer Growth, LLC; Glendale (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay with bonus

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, and Life保险

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking a Supervisor to lead daily store operations and deliver exceptional customer experiences. You will coach Team Members, manage floors, and drive KPI results while maintaining our brand standards on every shift.

You will oversee training, inventory monitoring, and visual execution, fostering an inclusive, high-performing team environment. This role requires flexibility for evenings, weekends, and overtime as needed.

Qualifications

• Supervisory or management experience in retail, preferably fashion.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Ability to use sales data to improve performance.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, personalized service on the floor.
• When assigned as Sales Floor Captain, drive performance through zone management and team motivation.
• Ensure daily tasks and operations adhere to standards of excellence and store policies.
• Coach team members on selling behaviors, product knowledge, and styling to meet customer needs.
• Provide feedback and growth opportunities to team members; facilitate training and onboarding.

Skills

Customer service

Leadership

Communication

Coaching

Sales data use

Job description

SKIMS is seeking a Supervisor to lead daily store operations and deliver exceptional customer experiences. You will coach Team Members, manage floors, and drive KPI results while maintaining our brand standards on every shift.

You will oversee training, inventory monitoring, and visual execution, fostering an inclusive, high-performing team environment. This role requires flexibility for evenings, weekends, and overtime as needed.