Customer-Obsessed Retail Supervisor - Full-Time

SKIMS; Tysons (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Performance bonus

401(k) plan

Employee discount

Paid Time Off

Health insurance

Mental health benefits

Parental leave

Referral bonus

Job summary

SKIMS is seeking a Supervisor to lead daily sales floor operations and model exceptional customer experiences. You will coach team members, manage zones, and ensure execution of opening/closing tasks, cash handling, and store presentation.

The role emphasizes strong product knowledge, training new hires, and driving store KPIs while fostering an inclusive, upbeat culture. Availability includes evenings, weekends, and holidays as needed.

Qualifications

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity
• Strong ability to lead by example and motivate a team in a fast paced environment
• Excellent communication and interpersonal skills

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Supervisory experience

Leadership

Customer service

Communication

Team coaching

Job description

SKIMS is seeking a Supervisor to lead daily sales floor operations and model exceptional customer experiences. You will coach team members, manage zones, and ensure execution of opening/closing tasks, cash handling, and store presentation.

The role emphasizes strong product knowledge, training new hires, and driving store KPIs while fostering an inclusive, upbeat culture. Availability includes evenings, weekends, and holidays as needed.