Retail Store Team Lead - Sales & CX Champion

Comcast (CC) of Willow Grove; Napa (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Best-in-class Benefits

Total Rewards

Commission Plan

Bonus Eligible

Job summary

Comcast in California is seeking a Retail Sales Team Lead to drive high performance, coach staff, and ensure exceptional customer experiences. This role oversees store operations, merchandising, and inventory control while partnering with the Store Manager on staffing and escalation resolution.

The ideal candidate has 5–7 years of relevant experience, a Bachelor’s Degree, and a passion for coaching, CX, and data-driven improvements. Night/weekend availability is required.

Qualifications

• Bachelor’s Degree preferred; Comcast may consider coursework/experience in lieu.
• Relevant Work Experience 5-7 years in retail/sales or related field.
• Certifications, if applicable, may be considered.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and developing new hires to deliver exceptional customer experiences.
• Maintain visual merchandising standards and store presentation.
• Coordinate staffing and scheduling with Store Manager.
• Improve store efficiency through inventory control and back-of-house organization.
• Lead inventory accuracy through cycle counts and best practices.
• Analyze performance data to identify sales trends and opportunities.
• Provide product knowledge and stay updated on industry trends.
• Attend shifts as required, including nights/weekends.

Skills

Change Management

Coaching

Customer Experience

Problem Solving

Results-Oriented

Education

Bachelor’s Degree

Relevant Work Experience 5-7 Years

Certifications (if applicable)

Job description

Comcast in California is seeking a Retail Sales Team Lead to drive high performance, coach staff, and ensure exceptional customer experiences. This role oversees store operations, merchandising, and inventory control while partnering with the Store Manager on staffing and escalation resolution.

The ideal candidate has 5–7 years of relevant experience, a Bachelor’s Degree, and a passion for coaching, CX, and data-driven improvements. Night/weekend availability is required.