Store Leader: Coaching, Sales Growth & Operations

Comcast; Napa (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

Comcast in Napa, California is seeking a Retail Sales Lead to drive exceptional customer service, hit sales targets and oversee store operations, including merchandising and product demos. You will coach staff, onboard new hires, analyze performance data, and partner with the Store Manager on staffing, scheduling and customer escalations.

This role requires flexibility to work nights and weekends; prior Comcast experience is preferred; a competitive pay and comprehensive benefits package are

Qualifications

• Experience coaching retail sales associates and driving sales targets.
• Onboarding and development of new hires ensuring excellent customer experience.
• Maintain visual merchandising and inventory processes.
• Partner with Store Manager for staffing, scheduling and escalations.
• Lead inventory accuracy and cycle counts and best practices.
• Analyze performance data to identify sales trends and opportunities.
• Knowledge of products and services and digital tools.
• Willing to work nights, weekends and overtime.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement.
• Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience.
• Maintaining visual merchandising standards and ensuring store presentation and demos function smoothly.
• Partnering with the Store Manager to coordinate staffing, scheduling and customer escalations.
• Implementing operational procedures to enhance store efficiency, with focus on inventory control and back-of-house organization.
• Leading inventory accuracy efforts through cycle counts and standard practices.
• Analyzing performance data to identify sales trends and opportunities for process optimization.
• Providing expert product knowledge and staying current with industry trends.

Skills

Customer Experience

Coaching

Change Management

Problem Solving

Results-Oriented

Education

Bachelor's Degree

Job description

Comcast in Napa, California is seeking a Retail Sales Lead to drive exceptional customer service, hit sales targets and oversee store operations, including merchandising and product demos. You will coach staff, onboard new hires, analyze performance data, and partner with the Store Manager on staffing, scheduling and customer escalations.

This role requires flexibility to work nights and weekends; prior Comcast experience is preferred; a competitive pay and comprehensive benefits package are