Retail Specialist & Team Leader - Customer Experience

Nike Inc; Troy (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

401(k) Plan

Health Savings Account

Flexible Savings Account

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Paid Time Off

Holiday Pay

Job summary

Nike, Inc. is seeking a Nike Retail Supervisor who will act as the face of NIKE in our stores, guiding customers with a friendly, can-do attitude and leading a team to deliver exceptional service.

You’ll support high-volume, fast-paced environments and help drive a memorable consumer journey. Responsibilities include leading by example, handling transactions, stocking and merchandising, and participating in store events.

Qualifications

• 1 year of retail or consumer service experience preferred.
• Must be at least 18.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events

Skills

Retail experience

Customer service

Team collaboration

Flexible schedule

Job description

Nike, Inc. is seeking a Nike Retail Supervisor who will act as the face of NIKE in our stores, guiding customers with a friendly, can-do attitude and leading a team to deliver exceptional service.

You’ll support high-volume, fast-paced environments and help drive a memorable consumer journey. Responsibilities include leading by example, handling transactions, stocking and merchandising, and participating in store events.