Retail Store Supervisor: Guest Experience & Operations

Michiana, Inc.; Goshen (IN); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Goodwill Goshen store seeks a full-time supervisor to manage daily retail operations in Goshen, IN. You will lead staff, oversee customer service, inventory control, and merchandising to deliver a welcoming shopping experience.

The role reports to the Store Manager and requires a high school diploma, strong supervision, and reliable transportation for travel to different job sites. Join a team focused on excellence and safety.

Qualifications

• HS diploma or equivalent required.
• Strong supervisory skills with ability to motivate and hold team accountable.
• Excellent verbal and written communication for engaging with employees and management.

Responsibilities

• Participate in recruitment by identifying and hiring qualified candidates.
• Develop and implement training to ensure staff adhere to policies and customer service standards.
• Monitor employee performance and provide coaching and feedback.
• Take disciplinary actions when necessary to maintain standards.
• Supervise and coordinate store operations including inventory, merchandising, and customer service.
• Ensure departments collaborate to meet business goals and provide excellent shopping experiences.
• Establish and enforce safety protocols and mitigate risks of theft or disruption.
• Maintain communication with Store Manager regarding issues and performance.
• Participate in meetings and contribute to improvement strategies.
• Assist in corrective action plans and monitor outcomes.

Skills

Supervisory skills

Communication

Customer service

Education

High School Diploma or equivalent

Job description

Goodwill Goshen store seeks a full-time supervisor to manage daily retail operations in Goshen, IN. You will lead staff, oversee customer service, inventory control, and merchandising to deliver a welcoming shopping experience.

The role reports to the Store Manager and requires a high school diploma, strong supervision, and reliable transportation for travel to different job sites. Join a team focused on excellence and safety.