Retail Store Specialist — Elevate Customer Experiences

Ocean State Job Lot; Hyannis (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

60% Associate Discount

Wellbeing resources

Paid time off

Job summary

Ocean State Job Lot is seeking a Store Specialist in Hyannis, MA to deliver exceptional customer service, process complex point-of-sale transactions, and manage merchandising within assigned areas. You will oversee daily store operations and guide associates to meet company policies and merchandising standards.

The role requires standing for long periods, ability to lift up to 35 lbs, and availability for nights and weekends.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Job description

Ocean State Job Lot is seeking a Store Specialist in Hyannis, MA to deliver exceptional customer service, process complex point-of-sale transactions, and manage merchandising within assigned areas. You will oversee daily store operations and guide associates to meet company policies and merchandising standards.

The role requires standing for long periods, ability to lift up to 35 lbs, and availability for nights and weekends.