Retail Store Specialist: Elevate Customer Experience

Ocean State; Auburn (MA); On-site; USD 2,170,000 - 2,307,000; Full time

Benefits offered by this job

30% discount

Wellbeing resources

Paid time off (PTO)

Health insurance

FSA

Short-term disability

Accolade Care

Job summary

Ocean State Job Lot seeks a Store Specialist to deliver exceptional customer service, manage complex POS transactions, and oversee merchandising in assigned areas. You’ll lead store operations and coordinate associates to ensure smooth daily activities.

This full-time role requires availability nights/weekends, lifting up to 35 lbs, and maintaining a safe, organized shopping environment while upholding company policies and merchandising guidelines.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service.
• Assist customers with inquiries, locate items, complete purchases, and handle transactions.
• Promote company initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays and restock assigned areas.
• Train and coordinate associates, manage breaks according to policy.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates.
• Handle daily damages and returns according to procedures.

Skills

Customer service

Cashier experience

Basic math

Communication skills

Job description

Ocean State Job Lot seeks a Store Specialist to deliver exceptional customer service, manage complex POS transactions, and oversee merchandising in assigned areas. You’ll lead store operations and coordinate associates to ensure smooth daily activities.

This full-time role requires availability nights/weekends, lifting up to 35 lbs, and maintaining a safe, organized shopping environment while upholding company policies and merchandising guidelines.