Retail Store Specialist — Elevate Customer Experience

Ocean State; Dover (DE); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Wellbeing resources

Paid time off

Health insurance

FSA

Disability insurance

Accolade care

Job summary

Ocean State Job Lot is seeking a Store Specialist to deliver a positive customer experience, process complex point‑of‑sale transactions, and ensure smooth merchandising in assigned areas while following Company policies and guidelines.

This role oversees assigned associates, supports training, maintains safety standards, and handles daily operations, including fitting shifts with nights and weekends; associates must lift up to 35 lbs and stay engaged in a fast‑paced retail environment.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Communication

Tools

POS system

Job description

Ocean State Job Lot is seeking a Store Specialist to deliver a positive customer experience, process complex point‑of‑sale transactions, and ensure smooth merchandising in assigned areas while following Company policies and guidelines.

This role oversees assigned associates, supports training, maintains safety standards, and handles daily operations, including fitting shifts with nights and weekends; associates must lift up to 35 lbs and stay engaged in a fast‑paced retail environment.