Retail Store Sales Leader — Elevate Customer Experience

Michaels Stores; Spanish Fort (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Employee discounts

Job summary

Michaels Stores in Spanish Fort, AL is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience while upholding brand standards and operational expectations.

You will provide Manager-on-Duty coverage, coach teams on SOPs, POS operations, and loyalty programs, and collaborate with Store Manager to achieve key sales and service KPIs through customer-focused leadership and day-to-day execution.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Coaching and developing team members.
• Strong customer experience focus.

Responsibilities

• Lead selling culture and achieve KPIs.
• Oversee front-end, service, and POS operations.
• Coach team in brand standards and SOPs.
• Provide Manager-on-Duty coverage and daily floor leadership.
• Drive omni-channel services (BOPIS, Same Day Delivery).
• Promote loyalty program and protection plans.

Skills

Retail leadership

Customer service

Coaching team

Job description

Michaels Stores in Spanish Fort, AL is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience while upholding brand standards and operational expectations.

You will provide Manager-on-Duty coverage, coach teams on SOPs, POS operations, and loyalty programs, and collaborate with Store Manager to achieve key sales and service KPIs through customer-focused leadership and day-to-day execution.