Store Sales Leader - Customer Experience & Growth

Michaels Stores; Hoover (AL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels Stores in Hoover, AL is seeking a Sales Manager to lead a high-performing selling culture, drive sales, and coach staff across the store. You will oversee front-end operations, POS and Self-Checkout, and ensure consistent customer service aligned with brand standards.

The role includes MOD coverage, loyalty program promotion, and involvement in events like balloons and in-store programs, with a focus on omni-channel execution such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand, move throughout the store, and lift up to 25-50 pounds.

Responsibilities

• Lead store operations, ensure SOPs and brand standards are followed.
• Coach team to achieve selling and service KPIs and provide MOD coverage.
• Manage front-end operations, POS/self-checkout, and omni-channel tasks (BOPIS, Same Day Delivery).

Skills

Retail leadership

Customer experience

Coaching

POS systems

Tools

POS

Self-Checkout

Job description

Michaels Stores in Hoover, AL is seeking a Sales Manager to lead a high-performing selling culture, drive sales, and coach staff across the store. You will oversee front-end operations, POS and Self-Checkout, and ensure consistent customer service aligned with brand standards.

The role includes MOD coverage, loyalty program promotion, and involvement in events like balloons and in-store programs, with a focus on omni-channel execution such as BOPIS and Same Day Delivery.