Retail Store Operations Leader & Team Coach

Burlington; South Carolina; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Associate discount

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

The Burlington store in South Carolina is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee overall store operations, and model the company’s Core Values. You’ll coach staff, drive sales, protect assets, and ensure excellent customer service and professionalism.

You’ll work with District and Regional teams, support staffing, interviewing, training, and succession planning, and ensure smooth operations across receiving and inventory accuracy.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large-scale retail environment.
• Must be able to work a flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience using scheduling and reporting computer software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD) and drive store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.

Skills

Leadership

Staff coaching

Tools

Scheduling software

Reporting software

Job description

The Burlington store in South Carolina is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee overall store operations, and model the company’s Core Values. You’ll coach staff, drive sales, protect assets, and ensure excellent customer service and professionalism.

You’ll work with District and Regional teams, support staffing, interviewing, training, and succession planning, and ensure smooth operations across receiving and inventory accuracy.