Retail Store Operations Leader

West Marine; Saint Augustine (FL); On-site; USD 52,000 - 65,000; Full time

Job summary

West Marine in Saint Augustine, FL is seeking a Retail Store Manager to lead daily store operations and motivate the team to meet sales goals. You will coach Crew Members, ensure exceptional customer service, manage inventory, pricing, merchandising, and compliance with policies.

The ideal candidate has strong leadership, communication, and problem-solving skills, with availability nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent is required.
• Two years of related retail experience preferred.
• Strong communication and leadership abilities.

Responsibilities

• Ensure inventory accuracy through counts and audits.
• Oversee price changes and pricing audits.
• Grow customer count, loyalty memberships, and store traffic.
• Plan merchandising resets and maintain Planogram (POG) integrity.
• Enforce operational and personnel policies.
• Ensure payroll is accurate and timely.
• Verify compliance with Asset Protection standards.
• Maintain a safe and clean store environment.
• Ensure adherence to all legal requirements.
• Serve as Manager on Duty during assigned shifts.
• Complete omnichannel orders by end of day.
• Provide product knowledge and upsell.

Skills

Excellent verbal and written skills

Customer service

Attention to detail & time management

Analytical abilities

Leadership & supervision

Task prioritization & delegation

MS Office / software proficiency

Education

High School Diploma or GED

Two years of related experience preferred

Job description

West Marine in Saint Augustine, FL is seeking a Retail Store Manager to lead daily store operations and motivate the team to meet sales goals. You will coach Crew Members, ensure exceptional customer service, manage inventory, pricing, merchandising, and compliance with policies.

The ideal candidate has strong leadership, communication, and problem-solving skills, with availability nights, weekends, and holidays as needed.