Retail Store Operations Leader

Socket.dev; Everett (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Everett, WA to lead a high-performing store team and champion a superior customer experience.

You will drive sales results while ensuring adherence to SOPs, brand standards, and operational execution across front-end and service operations. Responsibilities include coaching for selling behaviors, managing MOD coverage, overseeing POS, and promoting loyalty programs, with emphasis on omnichannel and framing services.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs for compliance.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Promote Loyalty Rewards Program to drive retention and repeat visits.
• Drive omni-channel services (BOPIS and Same Day Delivery) and protect assets.

Skills

Retail leadership

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Everett, WA to lead a high-performing store team and champion a superior customer experience.

You will drive sales results while ensuring adherence to SOPs, brand standards, and operational execution across front-end and service operations. Responsibilities include coaching for selling behaviors, managing MOD coverage, overseeing POS, and promoting loyalty programs, with emphasis on omnichannel and framing services.