Store Sales & Service Leader

The Michael's Companies; Vancouver (WA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401k match

Medical benefits

Dental & Vision

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Vancouver, WA is seeking a results-driven Sales Manager to lead front-end teams, ensure SOP compliance, and deliver outstanding customer experiences.

You will coach associates, optimize POS operations, and maintain store standards to drive sales, conversions, and loyalty program enrollment. This role requires 3+ years of retail leadership, willingness to work nights, weekends, and early mornings, and the ability to lift merchandise.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to meet KPIs.
• Coach and develop store team members.
• Oversee POS and Self-Checkout transactions and customer support.
• Drive loyalty program enrollment and customer satisfaction.
• Ensure SOPs and brand standards are followed.

Skills

Retail leadership

Customer service coaching

Operations management

Team development

POS operations

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Vancouver, WA is seeking a results-driven Sales Manager to lead front-end teams, ensure SOP compliance, and deliver outstanding customer experiences.

You will coach associates, optimize POS operations, and maintain store standards to drive sales, conversions, and loyalty program enrollment. This role requires 3+ years of retail leadership, willingness to work nights, weekends, and early mornings, and the ability to lift merchandise.