Customer Experience & Sales Leader

The Michael's Companies; Everett (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health insurance

Paid time off

Tuition assistance

Commuter benefits

Job summary

The Michaels Companies, a leading crafts retailer, seeks a Sales Manager in Everett, MA to lead a high‑performing selling culture across the store. You will coach teams, drive customer experience, manage front‑end operations, and ensure brand standards and SOP adherence while optimizing omni‑channel fulfillment.

This role requires 3+ years of retail leadership and offers comprehensive benefits as part of a nationwide network.

Qualifications

• Minimum 3+ years of retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Ensure accurate and efficient use of POS and Self-Checkout systems.
• Oversee store events, loyalty programs, and omni-channel order fulfillment.
• Train, coach and develop team members through onboarding and ongoing skill-building.

Job description

The Michaels Companies, a leading crafts retailer, seeks a Sales Manager in Everett, MA to lead a high‑performing selling culture across the store. You will coach teams, drive customer experience, manage front‑end operations, and ensure brand standards and SOP adherence while optimizing omni‑channel fulfillment.

This role requires 3+ years of retail leadership and offers comprehensive benefits as part of a nationwide network.