Retail Customer Experience & Service Leader

The Michael's Companies; Everett (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

401(k) with employer match

Job summary

The Michaels Companies is seeking a Sales Manager in Everett, MA to lead a high-performing selling culture across the store and drive strong sales, service, and operational execution. You will oversee front-end activities, coaching teams, and ensuring adherence to brand standards while supporting store KPIs through customer-focused leadership.

Responsibilities include managing SOPs, POS operations, omni-channel fulfillment, and loyalty program enrollment, with a focus on coaching for exceptional

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Experience using POS and Self-Checkout systems.

Responsibilities

• Lead and manage adherence to SOPs and Company programs.
• Model and coach Customer Experience and ART of Selling.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Train and develop team across departments.

Skills

Leadership

Customer service

Coaching

POS systems

SOP compliance

Team training

Tools

POS hardware

Self-Checkout systems

Job description

The Michaels Companies is seeking a Sales Manager in Everett, MA to lead a high-performing selling culture across the store and drive strong sales, service, and operational execution. You will oversee front-end activities, coaching teams, and ensuring adherence to brand standards while supporting store KPIs through customer-focused leadership.

Responsibilities include managing SOPs, POS operations, omni-channel fulfillment, and loyalty program enrollment, with a focus on coaching for exceptional